A group of bus drivers at Abellio volunteered to take part in an 8-week mindfulness course, which had been developed internally with help of Chris Langer, a mindfulness coach. The bus drivers were encouraged to spend around 40 minutes per day listening to an audio guide and doing short exercises. The results were staggering.
A lot of those taking part experienced daily abuse from passengers, which took its toll mentally. One driver reported taking prescription medication for migraines but said that since starting the mindfulness course he hadn’t needed to take any more tablets. Another driver found that the stress of dealing with other road users put him in a bad mood, and as a result was getting several passenger complaints each week. By the fourth week of the course, however, the complaints stopped altogether.
As an independent body, the University of Southampton monitored the programme and the feedback from drivers, collating the results on behalf of Abellio and CIRAS.
The project was headed up by Monica Monti, who was at Abellio at the time and is now at GEODIS, and Chris Langer of CIRAS. In this case study Monica and Chris will share what worked well and what they would change if they were to do it again. The presentation aims to be an informative and interactive discussion, opening up an innovative, preventative approach to tackling incidents long before they happen.